FAQ

I want to pay with a Purchase Order, but I need a quote first.

Paying with a PO is easy. Simply fill your shopping cart with the items you need and proceed to the checkout. Once you get to the payment options, select Purchase Order and complete the order. A confirmation will be emailed to the address you provided and will contain a download link to your invoice/quote. When you have a purchase order ready, send it over to consumables@studiofathom.com and we will take care of the rest!

How can I create an account?

In order to purchase consumables for your Stratasys 3D printer, you must first have an account with FATHOM. Please fill out the form on the Request an Account page (http://consumables.studiofathom.com/pages/contact-us)

Why can't I see the prices or add items to my cart?

The store is only available to FATHOM customers, prices will become visible once you log into your account. If you don't have an account, please request one as indicated above.

How do I know if this material is compatible with my printer?

Each product page has a list of printers that are compatible with that product.

An easier way to shop is to select your Machine Type from the drop down menu in the top right of the collection pages.

I have a part number, how can I verify that the right one was selected?

You can search for products by part number and then add them to your cart! Another option is to select the products you want and verify the part number listed on the product page under the Title.

What is the difference between Fortus Classic and Fortus Plus?

Fortus Classic is typically used in the Fortus 360mc and Fortus 400mc, while Fortus Plus is typically used in the Fortus 380mc and Fortus 450mc. The Fortus 360mc and Fortus 400mc can be upgraded to use the newer Fortus Plus canisters.

Why is it not generating a shipping price, I only have options to pick up or use my account number?

FedEx won't generate shipping prices for orders over 150lbs. Please provide us with a shipping account number or contact us for more information.

Can I pick up consumables at one of your offices?

Yes, we keep limited stock in our offices, BUT, it is best to call or email us before selecting the pickup option in the checkout.

When do overnight orders need to be submitted by?

FATHOM will do everything possible to ship all orders same day, pending availability. Orders with overnight shipping must be placed before 11:30 am PST. Same day shipping for late orders will be handled on a case by case basis.

 

Don't hesitate to contact us if you think we are missing something:

Email: consumables@studiofathom.com

Phone: 510-679-3450